Below are the questions we are frequently asked. Scroll down to read them all or use the links below to jump to your specific question.
We are on the Pacific coast of North American therefore we are on Pacific time. Pacific time is 3 hours behind East coast time. i.e. 3 p.m. Pacific Time is 6 p.m. Eastern Time
Orders placed before 3 p.m. Pacific time will start to be processed the same day. Orders after this time, on weekends and on Canadian holidays will be processed the next business day.
Our cancellation policy is located on our Policies page.
Your order could be delayed if:
In any of these cases we will contact you right away. We always strive to get orders out as soon as possible.
Should you choose to order an item which is out of stock you will be given the choice of holding the whole order or shipping the backordered item separately at your expense.
We would love to hear from you about our products and services.
Please use the contact page to send in your product review or testimonial. With your permission, we would love to post it on our website. If you have a picture or video of the product being used we would appreciate that too. You will get full credit for the image or video submitted and of course, your review/testimonial.
Policies regarding our gift certificates are listed on our gift certificate policies page.
On your gift certificate there is a code. In the shopping cart enter this code to apply it against your total purchase.
For further details about our gift certificates please see our gift certificate policies page.
You can pay for your order with your PayPal account or credit card.
We accept Visa and Mastercard via PayPal in Canadian or US funds.
None of your credit card information is available to us. All payments go through PayPal's secure servers. The only information we receive from PayPal is that the payment is complete and if your address has been confirmed.
At this time we do not process payments manually.
We do not accept physical international cashiers cheques, money order or bank cheques. Why? Because our bank will hold the funds until the payment clears. Waiting for the payment to clear can take months with no specific answer as to when it will clear.
PayPal does allow electronic cheques (echecks). Again, the order will be held until the cheque clears but usually that is few days, assuming everything goes ok on your end.
If you are in Canada please contact us. Arrangements could possibly be made for you to make a bank transfer to pay for your purchase.
A PayPal account is not required to pay by credit card. If you are asked to signup for PayPal during the payment process you have done something wrong when answering the questions.
When you are taken to PayPal (the payment processor we use) on the right you will see the block of information you need to provide to submit your payment via credit card.
Fill out the required information as it appears on your credit card statement to avoid any problems.
Review your information is correct before actually submitting your payment.
If you live in Canada G.S.T./H.S.T. will be added to your invoice as required by your province. Residents of British Columbia also pay P.S.T.
US customers are not charged tax.
Local taxes (not shown on your invoice), customs and duty fees are not included. These are the responsibility of the purchaser at time of delivery.
Our cut off time is 3 p.m. Pacific Time on business days. If you send in your change before we process your order that will be alright.
If you sent your order in after 3 p.m. Pacific Time or when we are officially closed contact us immediately by replying to the order confirmation you received. We strive to provide superb service to our customers so we get cracking first thing in the morning or stay late to process orders as quickly as possible.
If you missed catching us before we processed the order we will contact you if there are any additional charges or if the change is not possible. Products that cannot be changed once processed are noted on the website.
Each product page has a note how long it takes for the order to be processed and produced. Please check the appropriate page.
When an order is shipped we email you with your original confirmation number in the subject line. If you have checked the page where you ordered the item from for expected processing and production time and still have not heard from us please check the spam folder in your email program first. If there is not an email from us with a notice your order has been shipped please contact us.
If you would like to track your order please reply to the order confirmation or order shipped email you received.
Oh no! That is terrible. Please reply to your order shipped email and we will do our best to track the whereabouts of your order.
If you would like to return you purchase please review our return policy.
If you would like to return something that was a gift you will need to contact the person who gave you the gift and ask for the order confirmation number they were sent at time of purchase so we can track down the original purchase information. Once you have that review our return policy and then contact us before sending it back.
Before issuing a refund we will have to receive the returned goods and inspect them for compliance with our return policies. If the returned goods comply we will issue a credit back to the purchaser of the goods via PayPal upon completion of inspection.
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Golf with Flair
Mailing Address: Surrey, BC Canada.
Phone: (888) 588 1837
CAN and USD dollars accepted
using PayPal, Mastercard and Visa
Office Hours: 9 a.m. to 5 p.m. Monday through Friday Pacific Time Closed Canadian Holidays
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